This is the question I’ve received from a number of people when I mentioned the blog. In reality, the idea all started on my job. You see, I regularly receive compliments from customers who often exclaim, “Oh, you’re so nice,” or “You have such a wonderful spirit.” Initially, I appreciated the comments and words of encouragement, encouraging customers to complete customer evaluation forms to prove that my efforts weren’t made in vain. Later, however, I realized that customers commented because they rarely received such service. One client in particular said, “You know, you don’t usually see this in Detroit.” Another added later, “You really seem to like what you do?”
These comments amongst many others caused me to ask a few questions myself. Why aren’t people treating each other well? How much does kindness cost?
I have many instances in my life where people have gone above and beyond, but I’m not talking about that. I’m talking about a simple smile, eye contact, or a sincere “How are you?” that makes people feel wanted, invited, and appreciated – often the missing link in todays world.
Let me know what you think.
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